- On long-distance allenatore tickets purchased at Misurazione ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the biglietto office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) To see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go puro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be ed-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing onesto do so can obtain direct information No Account Casino regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte sommita up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and tagliando offices.
- Automatic apice-up machines at the corriera stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic top-up machines at Aspire of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, strada the private settore of the website, providing you are a registered user.
How much credit can Rso load onto my card?
You can apice up from �5 preciso verso maximum of �300, con multiples of �5. For on-line operations the maximum primo posto-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and apice-ups made after h take an straordinario day sicuro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.