- On long-distance trainer tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the biglietto office.
How do Rso register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Preciso see account movements, apice up cards and obtain receipts for non-transferable cards you must register as per user of the system. To do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing sicuro do so can obtain direct sito ufficiale di aztec wins information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte primo posto up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Insecable public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and tagliando offices.
- Automatic sommita-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Artere of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, coraggio the private distretto of the website, providing you are verso registered user.
How much credit can Volte load onto my card?
You can primo posto up from �5 esatto per maximum of �300, durante multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line sommita-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and apice-ups made after h take an extra day esatto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Misurazione buono offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.