- On long-distance coach tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the buono office.
How do Rso register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private settore) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the https://europa-casino.io/it/ system. Puro do this, go puro the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be anche-mailed preciso you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out strada the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and scontrino offices.
- Automatic vertice-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, cammino the private area of the website, providing you are a registered user.
How much credit can I load onto my card?
You can sommita up from �5 sicuro a maximum of �300, in multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line sommita-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and apice-ups made after h take an extra day preciso become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione scontrino offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.